FAQs

Our response time to emergency service calls is prioritised to ensure swift assistance. While the exact timeframe may vary based on your location and the nature of the emergency, we make every effort to dispatch our team promptly. We aim to be on-site within 90 minutes to assess and address the issue.

The final payment is due upon completion, following final inspections by both the technician and the client. We treat all projects individually; all project specific terms and conditions will be agreed prior to the commencement of the necessary repairs.

Dealing with emergency plumbing or electrical issues can be a source of stress, but taking prompt and appropriate actions is crucial for ensuring your safety while waiting for professional assistance to arrive. Follow these guidelines: Plumbing Emergency: Shut off the water: Quickly locate and turn off the main water supply valve to prevent further damage. Turn off utilities: If needed, deactivate the power supply to the affected area to minimize the risk of electrical hazards. Electrical Emergency: Evacuate if necessary: In cases where immediate danger is present, evacuate the premises promptly. Always prioritise your safety above all else. Ensure safety: If there's a potential for electric shock, avoid contact with water and, providing you know how, and you can do so safely, switch off the power at the circuit breaker.